Shipping policy

Last updated: July 22, 2026

Valhalla Voltage products are made on demand after an order is placed. Production time and shipping time are separate stages of the order process.

1. PRODUCTION TIME

Most orders are produced and prepared for shipment within 2–7 business days after the order is successfully submitted for production.

Production times are estimates and are not guaranteed. Fulfillment may occasionally take longer because of:

peak seasons or unusually high order volume;
product or material shortages;
quality-control inspections or required reprints;
unusually large orders;
production facility disruptions;
holidays; or
other exceptional circumstances outside our reasonable control.

Business days generally exclude weekends and public holidays.

2. SHIPPING ESTIMATES

Shipping time begins after production is complete and the order has been transferred to the carrier.

For orders shipped within the United States, Standard Shipping typically takes approximately 2–5 business days after production.

Shipping times for Canada and other destinations available at checkout vary depending on the product, destination, Print Provider, shipping method, customs processing, and carrier.

All production and delivery timeframes are estimates only. They are not guaranteed arrival dates.

3. EXCEPTIONAL DELAYS

Orders may take longer than usual during peak seasons, severe weather, natural disasters, carrier disruptions, customs delays, labor disruptions, supply shortages, public holidays, or other exceptional circumstances.

If we learn that an order cannot be shipped within the timeframe stated or otherwise required by applicable law, we may contact the customer with an updated estimate. Where required by law, the customer will be given the option to accept the delay or cancel the affected unshipped item for a refund.

Valhalla Voltage is not responsible for carrier delays that occur after an order has been transferred to the shipping carrier, but we will provide reasonable assistance when shipment information is available.

4. TRACKING

When tracking is available, a shipping confirmation email containing the tracking information will be sent after the order ships.

Tracking information may take additional time to begin showing movement after the carrier receives the package.

Some shipping methods or destinations may provide limited tracking information.

5. MULTIPLE PACKAGES

Products in the same order may be manufactured by different Print Providers or shipped from different facilities.

As a result:

an order may arrive in multiple packages;
packages may arrive on different dates; and
each package may have a separate tracking number.

A partial delivery does not necessarily mean that items are missing from the order.

6. SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact us at support@valhallavoltage.com immediately if an address correction is needed. Address changes cannot be guaranteed once an order has entered production or has been transferred to a carrier.

Valhalla Voltage is not responsible for delivery failures, returned packages, or additional costs caused by an incorrect, incomplete, outdated, or undeliverable address supplied by the customer.

If a package is returned because of an address issue, additional production or shipping charges may be required before the order can be resent.

7. DELIVERED BUT NOT RECEIVED

If tracking shows that a package was delivered but you cannot locate it, please:

verify the shipping address used for the order;
check around the delivery location;
ask household members, neighbors, reception, or building management;
contact the carrier or local delivery office; and
allow a short additional period, as some carriers mark packages as delivered before final delivery.

We will review the available tracking information and provide reasonable assistance. A refund or replacement is not automatic and will depend on the circumstances, carrier information, fulfillment-provider findings, and applicable law.

Valhalla Voltage cannot guarantee reimbursement for packages confirmed as delivered and subsequently lost or stolen.

8. PACKAGES LOST IN TRANSIT

If tracking has stopped updating or a package appears to be lost before delivery, contact us at support@valhallavoltage.com.

We may ask the carrier or fulfillment provider to investigate. Replacement or refund eligibility will be determined after reviewing the tracking history, carrier response, order details, and applicable policies.

Please do not submit multiple claims for the same shipment while an investigation is in progress.

9. CUSTOMS, DUTIES, AND IMPORT FEES

Orders shipped internationally may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country or carrier.

Unless expressly displayed as included during checkout, these charges are not included in the product price or shipping charge and are the responsibility of the recipient, to the extent permitted by applicable law.

Customs processing may also cause additional delivery delays.