Privacy policy
Last updated: July 22, 2026
Valhalla Voltage operates this online store and website, including the related information, content, features, products, tools, and services collectively referred to as the “Services.”
Our store is powered by Shopify, which provides the ecommerce platform that enables us to offer the Services to you.
This Privacy Policy explains how Valhalla Voltage collects, uses, processes, stores, and discloses personal information when you:
- visit or use the website;
- place or attempt to place an order;
- create or use a customer account, where available;
- communicate with us;
- request customer support; or
- otherwise interact with the Services.
If there is a conflict between this Privacy Policy and our Terms of Service regarding the collection, processing, use, or disclosure of personal information, this Privacy Policy will control.
Please read this Privacy Policy carefully.
1. PERSONAL INFORMATION
When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to an identifiable person.
Personal information does not generally include information that has been anonymized or de-identified so that it cannot reasonably be linked to an individual.
The personal information we collect or process depends on how you interact with the Services, the features you use, your location, and applicable law.
2. PERSONAL INFORMATION WE MAY COLLECT
We may collect or process the following categories of personal information:
Contact information
This may include:
- name;
- email address;
- telephone number;
- billing address; and
- shipping address.
Order and transaction information
This may include:
- products viewed or purchased;
- items placed in a shopping cart;
- order history;
- transaction amount;
- discounts;
- shipping method;
- fulfillment status;
- tracking information;
- returns, cancellations, refunds, or claims; and
- communications concerning an order.
Payment information
Payments may be processed by Shopify, PayPal, banks, card networks, or other payment providers available at checkout.
We may receive transaction confirmations, payment status, payment method type, billing details, and limited payment-related information.
Valhalla Voltage does not normally receive or store complete payment-card numbers when those details are processed directly by third-party payment providers.
Customer account information
Where customer accounts are available, this may include:
- account name;
- login credentials;
- saved addresses;
- account preferences;
- order history; and
- account settings.
Communications
We may collect information contained in communications you send to us, including:
- customer-support requests;
- complaints;
- product questions;
- claim evidence;
- photographs;
- order information; and
- other correspondence.
Device and technical information
This may include:
- IP address;
- browser type;
- device type;
- operating system;
- network connection;
- device identifiers;
- cookie identifiers; and
- similar technical information.
Usage information
This may include information about how you interact with the Services, such as:
- pages viewed;
- products viewed;
- searches;
- links selected;
- cart activity;
- session information;
- referring websites;
- approximate location derived from technical information; and
- the date and time of interactions.
3. SOURCES OF PERSONAL INFORMATION
We may collect personal information from:
You
For example, when you:
- browse the website;
- place an order;
- create an account;
- subscribe to communications;
- contact customer support;
- submit a claim; or
- otherwise provide information to us.
The Services and your device
Some information may be collected automatically through:
- cookies;
- pixels;
- log files;
- local storage;
- analytics technologies; and
- similar tools.
Shopify and service providers
We may receive information from Shopify and other companies that help operate the store, process payments, prevent fraud, fulfill orders, provide analytics, deliver advertising, host data, or provide customer support.
Business and advertising partners
Where permitted and applicable, we may receive information from advertising platforms, social-media services, analytics providers, and other business partners.
4. HOW WE USE PERSONAL INFORMATION
We may use personal information for the following purposes:
Providing and fulfilling the Services
This includes using information to:
- process and confirm orders;
- process payments;
- submit products for production;
- arrange fulfillment and shipping;
- provide tracking information;
- communicate about orders;
- manage cancellations, refunds, replacements, or claims;
- maintain customer accounts;
- provide customer support; and
- perform our contractual obligations.
Improving and personalizing the Services
We may use information to:
- understand how customers use the website;
- improve navigation and store functionality;
- remember customer preferences;
- troubleshoot technical problems;
- improve products and customer service; and
- provide relevant product recommendations.
Marketing and advertising
Where permitted by law, we may use information to:
- send promotional emails;
- measure marketing performance;
- understand interest in products;
- create advertising audiences;
- display advertisements on other websites or platforms; and
- personalize marketing communications.
You may unsubscribe from promotional emails by using the unsubscribe option included in those messages.
Even after unsubscribing from promotional communications, you may continue to receive non-promotional messages concerning orders, accounts, payments, security, or customer support.
Security and fraud prevention
We may use information to:
- authenticate accounts;
- detect suspicious transactions;
- prevent fraud;
- investigate unauthorized activity;
- protect customers;
- secure the Services; and
- enforce our policies.
Legal and compliance purposes
We may use information to:
- comply with legal obligations;
- respond to lawful requests or legal proceedings;
- maintain required records;
- enforce contracts and policies;
- resolve disputes;
- protect our legal rights; and
- defend against claims.
5. COOKIES AND SIMILAR TECHNOLOGIES
We and our service providers may use cookies, pixels, local storage, and similar technologies to:
- operate the website;
- remember preferences;
- maintain cart and account functions;
- process checkout activity;
- prevent fraud;
- measure website performance;
- understand customer activity;
- provide analytics; and
- support advertising and personalization.
Where required or made available, you can manage certain cookie preferences through the cookie banner or privacy controls displayed on the website.
Disabling certain cookies may affect the operation or availability of some website features.
6. HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information to third parties when reasonably necessary for the purposes described in this Privacy Policy.
Shopify
Our store is hosted and powered by Shopify. Information submitted through the Services may be processed by Shopify to provide and improve the ecommerce platform, checkout, fraud prevention, analytics, customer privacy, and related services.
Payment providers
Payment and transaction information may be disclosed to or processed by Shopify Payments, PayPal, banks, card networks, or other payment providers available at checkout.
Print Providers and fulfillment partners
Information necessary to manufacture, fulfill, and deliver an order may be shared with print-on-demand providers, fulfillment facilities, and their service providers.
This may include:
- customer name;
- shipping address;
- ordered products;
- product variants;
- quantities; and
- information reasonably required to fulfill the order.
Shipping carriers
Shipping information may be shared with postal services, couriers, customs providers, and other delivery partners.
Technology and operational providers
We may disclose information to companies that provide:
- website hosting;
- cloud storage;
- analytics;
- fraud prevention;
- information security;
- email delivery;
- customer support;
- advertising;
- marketing tools; and
- other operational services.
Legal and safety disclosures
We may disclose information where reasonably necessary to:
- comply with applicable law;
- respond to a valid legal request;
- enforce our agreements or policies;
- investigate fraud or unlawful activity;
- protect the Services;
- protect the rights or safety of Valhalla Voltage, customers, or others; or
- establish, exercise, or defend legal claims.
Business transactions
Information may be disclosed or transferred as part of a legitimate business transaction, such as a sale, merger, restructuring, financing, acquisition, succession, or insolvency proceeding.
7. SHOPIFY AND ENHANCED SERVICES
Shopify may collect and process personal information concerning access to and use of the Services.
Depending on the Shopify features and settings enabled for the store, Shopify may use information from interactions with Valhalla Voltage and other Shopify merchants to provide enhanced services involving:
- fraud prevention;
- analytics;
- personalization;
- marketing measurement;
- advertising; and
- improvements to Shopify services.
Shopify may act as an independent controller or business responsible for certain processing activities.
Information about Shopify’s privacy practices and the exercise of rights concerning information processed independently by Shopify is available through Shopify’s Consumer Privacy Policy and Privacy Portal.
8. TARGETED ADVERTISING AND DATA-SHARING CHOICES
Valhalla Voltage does not sell personal information in exchange for money.
However, certain uses of advertising, analytics, cookies, or Shopify enhanced services may be considered a “sale,” “sharing,” or use for “targeted advertising” under some privacy laws, even when no money is exchanged for the information.
Depending on your location, you may have the right to opt out of those activities.
Where available, you can exercise applicable opt-out rights through the Your Privacy Choices link provided on the website.
We may also recognize the Global Privacy Control signal where required by applicable law and supported by the Services.
9. THIRD-PARTY WEBSITES AND SERVICES
The Services may contain links to third-party websites, platforms, applications, or services.
Valhalla Voltage does not control the privacy, security, accuracy, or practices of third-party services.
Before providing personal information to another service, review its applicable privacy policy and terms.
The presence of a third-party link does not necessarily represent affiliation, sponsorship, or endorsement.
10. CHILDREN’S PRIVACY
The Services are not directed to children who are not legally permitted to provide personal information or enter into online transactions without parental or guardian consent.
We do not knowingly collect personal information from children in violation of applicable law.
A parent or legal guardian who believes that a child has provided personal information improperly may contact us at:
We may request information reasonably necessary to verify the request before deleting or otherwise addressing the information.
11. SECURITY
We use reasonable administrative, technical, and organizational measures designed to protect personal information.
However, no system, transmission method, website, or storage service can be guaranteed to be completely secure.
Do not send highly sensitive information through unsecured communication channels.
You are responsible for maintaining the confidentiality of customer-account credentials and for notifying us if you suspect unauthorized access.
12. RETENTION
We retain personal information only for as long as reasonably necessary for purposes such as:
- processing and fulfilling orders;
- maintaining customer accounts;
- providing support;
- resolving disputes;
- preventing fraud;
- complying with tax, accounting, payment, and legal obligations;
- enforcing agreements; and
- protecting legal rights.
Retention periods may vary depending on the type of information, the nature of the transaction, and applicable law.
When information is no longer reasonably required, it may be deleted, anonymized, or retained where legally permitted or required.
13. YOUR RIGHTS AND CHOICES
Depending on where you live and subject to applicable law, you may have rights concerning your personal information, including the right to:
- request access to personal information;
- request information about how personal information is used;
- request correction of inaccurate information;
- request deletion of information;
- request a portable copy of information;
- object to or restrict certain processing;
- withdraw consent where processing relies on consent;
- opt out of targeted advertising;
- opt out of certain sales or sharing of personal information;
- appeal certain decisions concerning a privacy request; and
- lodge a complaint with an applicable privacy or data-protection authority.
These rights are not absolute and may be subject to legal exceptions.
We may need to verify your identity before processing a request.
Where permitted by law, an authorized agent may submit a request on your behalf. We may require proof of the agent’s authority and may also require direct verification from you.
We will not unlawfully discriminate against you for exercising an applicable privacy right.
14. EXERCISING PRIVACY RIGHTS
Privacy requests may be submitted by contacting:
Please clearly describe the request and provide sufficient information for us to identify the relevant account, order, or information.
Where available, requests concerning targeted advertising or data sharing may also be submitted through the Your Privacy Choices link on the website.
Some information processed independently by Shopify may need to be addressed directly through Shopify’s Privacy Portal.
15. INTERNATIONAL PROCESSING AND TRANSFERS
Valhalla Voltage, Shopify, Print Providers, payment providers, carriers, and other service providers may process or store information in countries different from the country where you live.
Privacy and data-protection laws may differ between countries.
Where required by applicable law, international transfers may rely on recognized safeguards, contractual protections, adequacy decisions, or other valid transfer mechanisms.
16. COMPLAINTS
Questions or complaints regarding this Privacy Policy or our handling of personal information may be sent to:
Depending on your location, you may also have the right to contact or lodge a complaint with an applicable privacy or data-protection authority.
17. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy to reflect changes in:
- business practices;
- Shopify settings;
- service providers;
- legal requirements;
- products;
- marketing practices; or
- the Services.
The updated policy will be posted on this page with a revised “Last updated” date.
Where required by applicable law, we will provide additional notice of material changes.
Because this is a manually maintained policy, Valhalla Voltage will review it periodically and when meaningful privacy-related store settings or practices change.
18. CONTACT
For questions, requests, or complaints concerning privacy, contact:
Valhalla Voltage
support@valhallavoltage.com