Refund policy

Last updated: July 22, 2026

Valhalla Voltage operates on a print-on-demand model. Each product is manufactured specifically for the customer after an order is placed, and we do not normally hold pre-made inventory.

Because products are made on demand, all sales are final except as expressly described in this policy or where otherwise required by applicable law.

1. RETURNS AND EXCHANGES

We do not accept returns or exchanges for:

buyer’s remorse or change of mind;
incorrect size selection;
color or aesthetic preference;
accidental orders after production has begun;
minor differences between product images and the finished item;
incorrect, incomplete, outdated, or undeliverable shipping information provided by the customer; or
packages that are refused or left unclaimed by the recipient.

Please review all product descriptions, size charts, colors, shipping information, and order details carefully before completing your purchase.

Do not mail a product back to Valhalla Voltage or to a Print Provider unless we have provided written return instructions. Unauthorized returns may not be accepted, processed, or refunded.

2. INCORRECT SIZE SELECTION

Size charts and product measurements are provided on applicable product pages.

Customers are responsible for reviewing the size chart and selecting the appropriate size before placing an order. We recommend comparing the listed measurements with a similar item that already fits well.

We do not provide free exchanges or replacements when the size ordered was the size produced and delivered.

A replacement may be considered when:

the garment label does not match the size ordered;
the wrong size was sent; or
the product measurements indicate a verified manufacturing or labeling error beyond reasonable manufacturing tolerances.

For measurement-related claims, place the garment on a flat surface and provide clear photographs showing the relevant measurements with a measuring tape.

3. DAMAGED, DEFECTIVE, MISPRINTED, OR INCORRECT ITEMS

physically damaged;
with a clear manufacturing defect;
with a significant printing error;
with the wrong design;
as the wrong product, color, or size; or
materially different from the item ordered because of a fulfillment error.

Send the claim to:

support@valhallavoltage.com

Include:

your order number;
a brief description of the issue;
clear photographs showing the entire product;
close-up photographs showing the defect, damage, or error;
photographs of the packaging when shipping damage is involved; and
any additional information reasonably requested to review the claim.

Photographs must be clear enough to identify the product and verify the reported issue.

Claims submitted after the 14-day reporting period may be rejected, except where a longer period is required by applicable law.

4. MINOR VARIATIONS

Print-on-demand products may have minor variations in color, texture, print placement, print size, garment measurements, or appearance because of differences in screens, materials, garment sizes, manufacturing processes, and Print Providers.

Minor variations that fall within reasonable production tolerances are not necessarily defects and may not qualify for a replacement or refund.

A claim will be evaluated based on the severity of the issue and whether the delivered product materially differs from the order or contains a verified manufacturing or fulfillment error.

5. AVAILABLE REMEDIES

After reviewing an eligible claim, Valhalla Voltage may provide:

a free replacement of the affected item;
a refund for the affected item; or
another reasonable resolution agreed with the customer.

Our primary remedy for a verified manufacturing, printing, or fulfillment error is normally a replacement of the same item when replacement production is available.

A refund may be issued when:

a replacement cannot reasonably be produced or delivered;
the replacement is also defective or incorrect;
the affected item is unavailable;
we determine that a refund is the more appropriate resolution; or
a refund is required by applicable law.

A replacement or refund is not automatic merely because a claim was submitted. Claims must be reviewed and verified.

The customer normally does not need to return a damaged or defective item unless Valhalla Voltage specifically provides written return instructions.

6. CANCELLATIONS AND ORDER CHANGES

an order cancellation;
a shipping-address correction;
a change to the product, size, or color; or
another order modification.

We will make a reasonable effort to assist when the order has not yet entered production.

Once production has begun:

cancellation may no longer be possible;
product changes may no longer be possible;
address changes are not guaranteed; and
a refund will not normally be provided for an accidental order or change of mind.

Submitting a request does not guarantee that the order can be cancelled or modified. An order is only considered cancelled after Valhalla Voltage confirms the cancellation in writing.

Cancelling an order through a payment provider, Shopify account interface, or another third-party service does not necessarily cancel production unless Valhalla Voltage confirms that the fulfillment order was successfully cancelled.

7. SHIPPING ADDRESS ISSUES

Customers are responsible for entering a complete and accurate shipping address.

If an order cannot be delivered or is returned because the customer supplied an incorrect, incomplete, outdated, or undeliverable address:

the original product and shipping charges may not be refundable;
additional production or shipping charges may apply before the order can be resent; and
a free replacement is not guaranteed.

Address changes requested after production or shipment are subject to carrier and fulfillment-provider limitations.

For lost packages, packages marked as delivered, returned shipments, or other delivery issues, review our Shipping Policy.

8. REFUNDS

Approved refunds will be issued to the original payment method whenever possible.

Original shipping charges are not normally refundable unless:

the entire order was defective, damaged, incorrect, or lost before delivery;
Valhalla Voltage cancelled the order before shipment;
the refund is required because the order could not be fulfilled; or
applicable law requires the shipping charge to be refunded.

After Valhalla Voltage issues a refund, it may take several business days for the funds to appear, depending on the customer’s bank, card issuer, PayPal, or other payment provider.

Currency-conversion differences, bank charges, payment-provider charges, or international transaction fees outside our control may affect the final amount displayed by the customer’s financial institution.

9. CHARGEBACKS AND PAYMENT DISPUTES

Please contact us before initiating a chargeback or payment dispute so we have an opportunity to investigate and resolve the issue.

Submitting a chargeback does not automatically establish eligibility for a refund, replacement, or cancellation.

We may provide the payment processor with relevant order records, tracking information, communications, policy acknowledgments, and fulfillment evidence when responding to a payment dispute.

Nothing in this section limits any right to dispute an unauthorized or fraudulent payment.

10. NON-WAIVABLE CONSUMER RIGHTS

Nothing in this policy excludes, restricts, or limits any consumer right or remedy that cannot lawfully be excluded under the laws applicable to the transaction.

Where this policy conflicts with a mandatory consumer-protection requirement, the mandatory legal requirement will control.