FAQ
How do I choose the right size?
Size charts and measurements are available on each apparel product page. Compare those measurements with a similar garment that already fits you well rather than relying only on the size name. If you are between sizes, choose according to your preferred fit.
Can I return or exchange an item if I ordered the wrong size?
Each item is made on demand, so we do not accept returns or exchanges for incorrect size selection. Please review the product’s size chart carefully before placing your order.
How long does production take?
Most products are made within 2–7 business days before shipping. Production times are estimates and are not guaranteed.
During peak seasons, stock shortages, quality-control reprints, unusually large orders, production disruptions, or other exceptional circumstances, fulfillment may take longer than usual.
How long does shipping take?
Shipping times vary depending on the product, destination, Print Provider, and carrier. Standard delivery within the United States typically takes approximately 2–5 business days after production. Orders shipped to Canada may take longer.
Delivery estimates are not guaranteed. Severe weather, holidays, carrier disruptions, customs processing, remote destinations, or other exceptional circumstances may cause delays beyond the usual timeframe.
How can I track my order?
When tracking is available, you will receive a shipping confirmation email containing your tracking information once your order has shipped.
Orders containing multiple products may arrive in separate packages and may have more than one tracking number.
What should I do if my item arrives damaged, misprinted, or incorrect?
Contact us at support@valhallavoltage.com within 14 days of delivery. Include your order number and clear photos showing the item and the issue.
We will review the claim and, when eligible, arrange the appropriate replacement or refund. You do not need to return the affected item unless we specifically ask you to do so.
Can I cancel my order or change the shipping address?
Contact us at support@valhallavoltage.com as soon as possible.
We will try to help if the order has not entered production. Once production has started, cancellation, product changes, and address changes may no longer be possible. Requests cannot be guaranteed.
Is Valhalla Voltage apparel flame-resistant, arc-rated, or PPE?
No. Valhalla Voltage products are premium off-duty apparel and lifestyle products. They are not personal protective equipment, flame-resistant clothing, arc-rated garments, certified workwear, or safety equipment.
Do not rely on any Valhalla Voltage product for protection while performing electrical, utility, construction, industrial, or other hazardous work. Always use employer-approved and properly certified protective equipment for the task.
Still need help?
Contact us at support@valhallavoltage.com and include your order number when asking about an existing purchase.